1. Who we are
Shenzhen Warriorz Technology Co., Ltd. is an industrial automation components supplier located in Shenzhen, Guangdong, China. For questions about this policy or your personal information, contact contact@mail.warrior-tech.com.
2. Information we collect
We collect information that you provide and limited technical information generated when you use the website.
- Contact details, including your name, email address, WhatsApp or telephone number, company and country.
- Inquiry and order details, including model or part numbers, quantities, messages, BOM files, drawings, photographs and other attachments you choose to send.
- Communication and transaction records, including quotations, order confirmations, delivery discussions and support correspondence.
- Technical and security information, such as IP address, approximate country or region inferred from the IP address, browser and device information, language, referring or source page, request time, Cloudflare request identifiers and anti-abuse signals.
- Website usage information collected through cookies or similar technologies when analytics tags are active.
3. How we use personal information
- Respond to inquiries and confirm models, availability, price, MOQ and lead time.
- Review BOMs, drawings and product requirements and prepare quotations.
- Process and support orders, shipping, returns, replacements and after-sales communication.
- Protect the website and forms from spam, fraud, abuse and security threats.
- Use the source page to understand which product prompted an inquiry, and IP address and IP-inferred country or region for security and inquiry routing. An inferred location may be inaccurate and is not a confirmed delivery address.
- Measure website performance and improve navigation, content and customer support.
- Maintain business records and comply with applicable legal, tax, accounting and regulatory obligations.
4. Legal grounds
Depending on the context and applicable law, we process personal information with your consent, to take steps requested before entering into a contract, to perform a contract, for legitimate business and security purposes, or to comply with legal obligations. Where processing depends on consent, you may withdraw that consent, subject to processing already lawfully completed.
5. Service providers and disclosure
We disclose information only when reasonably necessary for the purposes described in this policy. Providers may process information in other countries under their own privacy terms and our service arrangements.
- Cloudflare provides website infrastructure, storage, security and Turnstile form protection.
- Google services may process website measurement data through Google Tag Manager and Google Analytics.
- Resend may process inquiry email content and attachments when email delivery is configured.
- Logistics providers, payment providers, professional advisers and business partners may receive the minimum information needed to complete an order or resolve a request.
- Authorities or other parties may receive information when required by law, legal process, safety or the protection of legal rights.
6. International transfers
Because we serve international customers and use global infrastructure, personal information may be processed outside your country or region. We take reasonable steps to use appropriate contractual, organizational and technical safeguards where applicable.
7. Retention and security
We retain inquiry, order and correspondence records for as long as reasonably necessary to handle the request, maintain business and warranty records, resolve disputes and meet legal obligations. Attachments are retained with the related inquiry unless they are no longer needed. Retention periods may vary by record type and jurisdiction.
We use reasonable technical and organizational safeguards. No internet transmission or storage system can be guaranteed to be completely secure, so please avoid sending unnecessary sensitive personal information in inquiry files.
8. Your choices and rights
Subject to applicable law, you may ask us to:
- Confirm whether we hold personal information about you and provide access to it.
- Correct inaccurate or incomplete information.
- Delete information that is no longer required or restrict or object to certain processing.
- Withdraw consent or request a portable copy where the relevant law provides that right.
9. Children
This is a business-to-business website and is not directed to children. We do not knowingly request personal information from children through our inquiry process.
10. Updates and contact
We may update this policy when our services, providers or legal obligations change. The latest version and effective date will be posted on this page. To exercise a privacy right or ask a question, email contact@mail.warrior-tech.com. We may need to verify your identity before completing a request.