1. Scope and order-specific terms
This policy describes our general review process. Any return, cancellation, warranty or refund terms stated in a quotation, pro forma invoice, order confirmation or signed contract take priority for that order. This policy does not create an unconditional right to return goods.
2. Report a problem promptly
Inspect the shipment promptly after delivery. Contact contact@mail.warrior-tech.com as soon as you identify visible transit damage, a quantity discrepancy, an incorrect item or a suspected defect. Include the order reference, model and part number, quantity, packaging photographs, product photographs and a clear description of the issue.
3. Requests we may approve
- We shipped an item or quantity that does not match the written order confirmation.
- The item arrived with documented transit damage and the required carrier evidence is available.
- A claimed defect is verified through the applicable inspection or warranty process.
- We agree in writing to accept an unused standard-stock item in resalable condition.
4. Items generally not eligible
- Special-order, custom, configured, discontinued, clearance or non-cancellable supplier items.
- Products that have been installed, wired, pressurized, programmed, energized, altered, damaged or contaminated after delivery.
- Products with missing labels, broken seals, incomplete packaging, missing accessories or a condition that prevents resale.
- A correctly supplied model that is incompatible because the buyer provided an incorrect model, specification or application requirement.
- Returns sent without prior written authorization or outside the order-specific period stated in the sales documents.
5. Return authorization
Do not ship a product back until we issue written return instructions. If approved, the item must be packed securely and returned with the authorization reference and requested documentation. Unauthorized shipments may be refused or held at the sender's cost.
6. Inspection and remedy
Returned goods are inspected before a final remedy is confirmed. Depending on the verified cause and the written order terms, the remedy may be replacement, repair, credit, partial refund or refund. A requested remedy is not approved until confirmed in writing.
7. Shipping, fees and refunds
If the return results from our confirmed shipping error or an approved defect claim, the written resolution will state responsibility for reasonable return shipping. For an approved convenience return, shipping, insurance, customs charges, bank fees and any agreed restocking cost may be deducted or paid by the buyer.
Approved refunds are processed after inspection and final confirmation. Bank, card, currency-conversion and intermediary processing times are outside our control.
8. Cancellations
Contact us immediately if you need to cancel or change an order. Cancellation is not guaranteed after sourcing, supplier commitment, configuration, production, packing or dispatch has started. Any recoverable amount and cost will be confirmed in writing.
9. Contact
Send return, damage, defect or refund requests to contact@mail.warrior-tech.com with the order reference and supporting evidence. Our team will confirm the next step in writing.